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Stone Esquire
mickfortune
Posts: 1
Registered: ‎10-14-2009

October 14th update disables all PC devices

Whilst working on my friend's PC this morning an update was automatically downloaded from your site which required a restart after installation.

 

The PC failed to start at all on a number of occasions but eventually did - in safe mode. The keyboard and mouse are however no longer recognised by the PC so it is impossible to do anything with it.

 

A message "popped up" in the corner of the screen advising me that there may have been problems with the update just downloaded from your company and that a later update "might" fix it. This is not the first time your company has caused problems of this kind and I am now wondering how to download ANYTHING when I cannot issue any instructions to the PC!

 

Do you know which files will have been removed or disabled by the update and how I might be able to recover them from another machine on another network and antivirus platform (like the one I'm using now)?

 

Thanks

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Trend Micro Employee
Rexival_Feraer
Posts: 73
Registered: ‎08-13-2009

Re: October 14th update disables all PC devices

Hey Mick,

 

did you receive similar notification as the one described on this article?

http://esupport.trendmicro.com/Pages/The-error-message-%E2%80%9CProblems-found-in-the-latest-securit...

 


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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