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Stone Esquire
Xiao-yu
Posts: 4
Registered: ‎02-07-2012
Accepted Solution

Need internet connection though connected when updating

My trend micro max prot has not updated in last few days, discovered that it not seeing internet connection though i am connected 24/7, and not using proxy etc. Any one have similar problem and solution?

 

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Trend Micro Employee
RAAR
Posts: 353
Registered: ‎06-22-2010

Re: Need internet connection though connected when updating

Hi Xiao-yu,

 

Can you please try the solutions suggested from the link below:

http://esupport.trendmicro.com/solution/en-us/1058882.aspx

 

Please let us know how things go.


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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Stone Esquire
Xiao-yu
Posts: 4
Registered: ‎02-07-2012

Re: Need internet connection though connected when updating

Tried all 4 fixes.. No go on updating.. Last update was 2/2/12.

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Trend Micro Employee
arteec
Posts: 1,277
Registered: ‎07-08-2010

Re: Need internet connection though connected when updating

Hi Xiao-yu

 

What was the exact error message you have on the Trend Micro console?

 

Regards, 

 

Artee :smileyhappy:


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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Stone Esquire
Xiao-yu
Posts: 4
Registered: ‎02-07-2012

Re: Need internet connection though connected when updating

You need an internet connection to check for the updates.

 

 

That is the error message. Though i am connected without proxy. and added exception to windows firewall.

 

 

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Trend Micro Employee
arteec
Posts: 1,277
Registered: ‎07-08-2010

Re: Need internet connection though connected when updating

Hi, 

 

Have you tried applying this hotfix:

http://esupport.trendmicro.com/solution/en-us/1059972.aspx

 

If the solution would not work, you can try following the steps from this link:

http://esupport.trendmicro.com/solution/en-us/1058879.aspx

 

Hope this helps.

 

Regards, 

 

Artee :smileyhappy:

 


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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Trend Micro Employee
_austin316_
Posts: 573
Registered: ‎03-08-2011

Re: Need internet connection though connected when updating

Hi Xiao-yu,

 

In case the same problem happens, you may try reinstalling your Trend Micro program to replace any components that could be corrupted or malfunctioning. For steps on how to do it, just refer to the link below:

http://esupport.trendmicro.com/solution/en-us/1058995.aspx

 

Regards,

_austin316_


I am a Trend Micro employee. My comments and advice come from my personal knowledge and experience. I’m happy to volunteer what I can to help others have a great Trend Micro experience.
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Stone Esquire
Xiao-yu
Posts: 4
Registered: ‎02-07-2012

Re: Need internet connection though connected when updating

Only reinstall seem to have fix/punted the problem, hot fix was no help..

 

Hope this problem dont come back again.

 

 

 

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