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[andrewd]

hi Genieo,

You can use the link below to report a false positive:

http://esupport.trendmicro.com/solution/en-us/1037634.aspx

Using this link should help you report a false positive being detected by the Trend Micro program

regards,

AndrewD

[Genieo]

Thanks

The link is for a web site, 

How do I report a false positive on a file?

[andrewd]

hi Genieo,

Have you already tried including the file on your exception list?

Here are the steps on how to add the file to the exception list.

a.Open the main console of your Titanium program.
b.Click Settings.
c. Click Exception List.
d. Select the file that you want to excempt, then click OK.
e Try to see if the problem would still be there

Regards,

AndrewD
 

[Genieo]

Hi,

Our weekly Total Virus scan found a few false positive on our client by TrendMicro

TrendMicro 9.500.0.1008 2011.12.26 TROJ_DLOADER.BMC TrendMicro-HouseCall 9.500.0.1008 2011.12.26 TROJ_DLOADER.BMC

Genieo is real company with a real product and not a virus or other malware.

See press release http://www.genieo.com/press/

Attached is a zip file contine the files detected as false positive

(change file extention to .exe)

Please help us resolved this asap.

[mdas]

Please use the link to report the false positive case :- http://esupport.trendmicro.com/srf/SRFMain.aspx

[silentpal]

Hi Genieo,

Please use this link to submit virus samples for reclassification below:

http://esupport.trendmicro.com/solution/en-us/1038196.aspx

Hope this helps!

Regards,

silentpal

[Genieo]

I reported the false positive to http://esupport.trendmicro.com/srf/SRFMain.aspx as Mdas suggested on THursday and I'm still waiting to hear back.

[silentpal]

Hi Genieo,

Its good to know that you already submitted a case. Please wait for a reply. Happy New Year!

Regards,

silentpal

[Genieo]

Hi,

I got an email from your 

Sr. Systems Engineer
at

GCC_CORPRECEIVE@support.trendmicro.com

saying

"We verified that the files are non-malicious. The files are no longer detected by the latest pattern."

but found that it is not updated 

http://www.virustotal.com/file-scan/report.html?id=2c2603ffdd3dad7a4c9380bbdca94b08f7694ad4fe5731fe2...

I'm force to send the above virus total report to our clients to prove that TrendMicro is still the only anti virus vendore that is recognising us as fals positive. 

Can you help me resolve this issue asap for both our customers.

Regards,

Genieo