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[kenora]

I tagged along on another thread but decided to start another thread,,, I realllllly need some help please!

I am able to run Housecall on an old desktop in the house and have run it numerous times on my Sony Vaio with i7 4 GB, W7 64 bit.

Housecall will start the donload and then kick up the error message at about 10% downloaded.

About a week ago I started to see these (attachment) errors and can't run a scan. I also run Shaw Secure (F-Secure) and have scanned the entire system but found nothing. I aslo used ACS (Advanced System Care) but nothing..

Here is the Hijack this file and a copy of the error message that appeared before HJT ran... I thought HJT wouldn't run after seeing the message but it did

[phenpen13]

Hi Kenora,

The error that you're getting in HJT[Capture HJT.PNG 98 KB] is due to permission of your operating system, limited access to the host file. Try to right-click the HJT shortcut then select "Run as Administrator". This happens on Windows Vista and/or 7

Regarding to your Housecall, try downloading the file from http://housecall.trendmicro.com/ and save the file to a different location (such as C:\ drive).

Hope will help you.

Cheers!!!

[kenora]

Hi phenpen13,

I was able to run HiJack this as adminstrator without that error showing up, I attached a current scan if that might help but...

I downloaded the 64 bit beta to my downloads folder (I don't see an option in W7 to download it anywhere else!) then copied that file to a memory stick on removable drive G and tried running it from there, again I got to about 10% before getting the same error

[kenora]

I removed Shaw secure and scanned with Spyware Doctor and got this

Is there a free utility to remove it? I really don't want to pay for spyware doctor!

[Neo]

Well Kenora is it HouseCall Working for you housecall.trendmicro.com???

if not then try to download Malwarebytes from

http://www.malwarebytes.org/mbam-download.php

[kenora]

Neo,

I CAN'T run Housecall at all. I downloaded 7.1 and the beta 7.2... both of them stall at about 10% download with the same error.

Malwarebytes costs $24.95, I'd rather stick with the free and effective Trendmicro Housecall if I could.

I'm not too sure about what the shareware deal is.... do I HAVE to pay the $24.95 or do they just ask if I want to donate?

[Neo]

Dont worry it is also free just download it and install it after the installation is completed then update it after the update is finished then run a full system scan ... it is Free and paid the difference betwen free and paid is that the free edition don't offer Real Time protection just like HouseCall

[kenora]

Thanks....working on it!

[phenpen13]

Hi kenora,

Try fixing this HJT entry:

F3 - REG:win.ini: load=C:\Users\Tim\AppData\Local\Temp\csrss.exe

csrss.exe [Client Server Runtime Process] is a valid windows application and should be located in C:\Windows\system32\ folder

Once removed or fix checked using HJT, browse on the location of the file C:\Users\Tim\AppData\Local\Temp\

[try to show first hidden files and folders, uncheck hide extentions for known file types, and uncheck hide protected operating system files (recommended)], this can be done on the View Tab of Folder Options

Once accessed the Temp folder, simpy delete the csrss.exe

Hope this one work for you.

Cheers!!!!!