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[etutor]

Will not update. Each time I turn on computer I get message to "Verify" and "Protection Outdated"

Click "verify" and get message "unable to install update. Please try again later"

Been "trying again later" for a couple days, but get same message. Searched the forum, but nothing found concerning this bug.

Anyone else having this issue?

Dave

[buttercup0692]

I have been having the exact same issue... i cannot seem to find a solution, this is the first subject i have found with someone else having the exact same problem as me..

[i-live-on-mars]

Does uninstalling and reinstalling fix this issue?

When did this issue start happening?  What operation system are you using?

The more information you give the easier it is to help fix the problem.

[buttercup0692]

It has been happening since the day i installed trend micro, i have tried uninstalling and reinstalling it and the same problem reoccurs.

[i-live-on-mars]

Please give more imformation.

What Operating System?

Is there a service pack installed?

What antivirus was used before?

What kind of internet do you us?

Are you on a home network is many computers or just yourself?

[rakistangcute · Accepted solution]

Hi,

As soon as you replied no to the questions of i-live-on-mars, you can try this solution also posted on our knowledge base located on the link below:

http://esupport.trendmicro.com/Pages/I-get-the-error-message-Unable-to-install-update-when-I-click-A...

Thanks

[RobertDitLeBob]

Hi! ButterCup0692

What I did : When you unistall your program and re-start you computer I pass a registry cleaner ( Ccleaner ) and eliminate ALL Trend Micro files in " Programs " Then I install the new version.

Bob

[RobertDitLeBob]

http://www.tune-up.com/products/tuneup-utilities/ Here's an alternative to CCleaner