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Stone Esquire Trackerdog
Stone Esquire
Trackerdog
Posts: 2
Registered: ‎11-14-2009
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All locked up?

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‎11-14-2009 05:05 AM

Running Windows XP, went to install new version of TM (Trend Micro Internet Security Pro to the 2010 Version). Printed out the information sheet and followed it.

I had just downloaded the installer file, closed all running applications, clicked run and as it was working we had a power failure.

 

Restarted system and nothing would work, everything would freeze. Tried to restart 3 times without any luck. Started in "Safe Mode" and would not allow me to get into TM at all.

 

Went back into Safe Mode and then did system restore to 2 days ago. This worked but Trend Micro still does not want to do anything. I cannot uninstall, or download the new version as it locks up all the time?

 

Can somebody assist me please?

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Stone Esquire Trackerdog
Stone Esquire
Trackerdog
Posts: 2
Registered: ‎11-14-2009

Re: All locked up?

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‎11-15-2009 06:11 AM

Further to the above, when it reaches the stage "PUBLISHING PRODUCT INFORMATION'' this is where you get the "Not Responding" message and it all locks up.

 

I hope I do get some help on this matter.

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