07-14-2011 04:32 AM
We are using Office Scan 10.5 Version on Windows 2k3 Server Standard Edition-32bit.
Recently we have procured new desktops with following configuration: IE9, Windows 7 64bit-edition.
When I tried to install the client through web browser, it is showing unsuccessful. I am enclosing the snapshot.
Please let me know the problem and suggest the solution.
07-15-2011 02:49 AM
First of all check for any malware or virus already in you machines. If its not completing the installation this might be a problem. Even after that try creating Client Installer, using ClnPack.exe.
You can find the procedure from the console, in Tools >> Client Tools. You can create a Client installer for both 32bit & 64 Bit platform.
Hope this helps.