Business Security Forum

[neiluk]

2 users this morning have come in to find this error on their PC's (see attached for full error).  We are using Trend Officescan 10.

1 user states it has happened at least 4 times today.  I have checked in event viewer on the users PC and got the following in the Application Log:

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date:  13/04/2010
Time:  13:00:11
User:  N/A
Computer: HPC1192
Description:
Faulting application TmListen.exe, version 11.0.0.1735, faulting module TmListen.exe, version 11.0.0.1735, fault address 0x000c4ee4.   For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 54 6d 4c   ure  TmL
0018: 69 73 74 65 6e 2e 65 78   isten.ex
0020: 65 20 31 31 2e 30 2e 30   e 11.0.0
0028: 2e 31 37 33 35 20 69 6e   .1735 in
0030: 20 54 6d 4c 69 73 74 65    TmListe
0038: 6e 2e 65 78 65 20 31 31   n.exe 11
0040: 2e 30 2e 30 2e 31 37 33   .0.0.173
0048: 35 20 61 74 20 6f 66 66   5 at off
0050: 73 65 74 20 30 30 30 63   set 000c
0058: 34 65 65 34               4ee4   

Also looked in the Dr Watson log file and nothing showing.

Any ideas?

[johneric]

What is the build number of your OSCE 10?

You may log in to the Web Console and go to HELP > ABOUT to check the build number.

[neiluk]

Hi John,

Our build number is:

OfficeScan Server
Version:	10.0 Service Pack 1
Build:	1736

Integrated Smart Scan Server
Version:	1.0
Build:	1260

[zacv]

Hello. In our organisation in last few days we got that same error on several computers. When that happens there is also pop up window with text 

Trend Micro Common Client Communication Service has encountered a problem and needs to close. 

Officescan version is the same as above.

OfficeScan Server
Version:	10.0 Service Pack 1
Build:	1736

Do you have some idea how to get rid of it?

[neiluk · Accepted solution]

RESOLVED!!!

Trend have a patch that is Patch 1867.  We installed this last night and no users experiencing any issues.

You may need to contact Trend to get the patch, we got it from our supplier.

[garyy]

Dear Support,

I am having the same issue.

Version: 10.0 Service Pack 1

Build: 1736

I have donwloaded the lastest patch and installed.

Version: 10.0 Service Pack 1

Build: 1895

But the error still persisted. So far the others workstations are working fine but I am the only one who got this error message.

Please see my attached screen shot of the error message.

[JSMO]

Hi garyy

Just a quick reminder that these forums are not setup as a support channel but as a peer to peer service for people to get in touch with each other concerning Trend Micro Products and Share their Trend Micro Experiences with one another.

Here is a quote from our community guidelines found here

Quote:

"
Finally, Trend Micro provides no formal customer support via these boards. However, employees from many different Trend Micro departments actively follow and sometimes volunteer their expertise and new information to these discussions. Trend Affiliates and our knowledgeable fans may also volunteer their knowledge and experience. If you are a Trend Micro customer you are welcome to open a formal case for support. Support contact information is located on the Community header menus, on trendmicro.com, and in your software.

I suggest you contact Customer Support directly if you need assistance ASAP.


Here's the info: http://us.trendmicro.com/us/about/contact/index.html


Thank you for understanding.