03-17-2012 01:06 PM
When I tried to log in to my Security Dashboard, I got this message along with "Please start the service and try again". I don't see any options on my server to start or stop any Master Service. The only option I see is to log into my Dashaboard which I can't do. I don't see anything in any FAQ's so I'm sure I'm overlooking something very basic, I just don't know what.
As a secondary issue, I keep getting the message that Trend Micro's website Security Certificates are invalid. What's up with that?
Solved! Go to Solution.
03-19-2012 08:26 AM
You will need to access the Service Control Manager to restart the service. On Windows server operating systems you can usually access this in one of two ways:
1. Click the start button in the lower left corner, type "services.msc" without the quotes and hit enter.
2. Click the start button, go to Administrative Tools -> Services
Once you get there, scroll down to Trend Micro Security Server Master Service, right-click it, and select Start.
For the certificate error, this is the result of the certificate we include with the product being self-signed. Check out this Knowledge Base article on one way to solve this problem.
Trend Micro Inc.
03-24-2012 01:38 PM
In the services menu, the status of that service shows "Starting", and therefore I can't click Stop or Start or anything. When I try to log in to my dashboard, I am still getting the message that the service is stopped. So, I still cannot add my new workstation.
Also, tried the solution for the certificates, went through all the steps successfully, still get the exact same warnings when I access the website. This is not a deal-killer because I can still click all the options to access the site anyway, but I just thought I'd pass along to you that the solution didn't work in this case.