03-22-2012 11:02 AM
I am moving our OfficeScan 10.0 clients from the 10.0 Server to a new 10.6 Server and I have a number of clients that are showing as "Offline" in the 10.0 Console. When I try to move them, I get a message to turn the Client's status to "Normal" mode and verify that they are online.
Can I do this from the Console? I don't want to touch 30+ clients to get them online to move them...
03-22-2012 08:50 PM
If the clients are offline, then by definition you won't be able to do anything to those clients from the console. You will most likely have to go touch those 30 machines. You could also leverage a free tool like psexec to try and restart the tmlisten service remotely, or if you have a systems management tool you could try the same thing.
You may also want to confirm those machines really exist (they may be old machines you don't have anymore, machines that got renamed and you already moved, or duplicate entries for machines you already moved).
Trend Micro Inc.
03-23-2012 01:14 AM
The easiest way to get the offline client is this:
On the old server goto Administration - Connection Settings and change the name/ip and port to the new server.
Clients will move to the new server when they are turned on automatically.
When clients are not turned on while the old server is still running, you will have to move them with ipxfer.exe.