Business Security Forum

[samuca]

Hello,

I have the following error ... How can I resolve? thank you.

Faulting application name: tmlisten.exe, version: 11.5.0.1709, time stamp: 0x4e2d1d15

Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c8f9

Exception code: 0xc0000374

Fault offset: 0x00000000000c40f2

Faulting process id: 0x1d6c

Faulting application start time: 0x01cc8da983b3d3f4

Faulting application path: C:\Program Files (x86)\Trend Micro\OfficeScan Client\tmlisten.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

[Noch]

Hey

I'm having the exact same issue as you on 2 servers

Windows 2008 R2 x64

They are both in the same Microsoft Failover Cluster

I have tried reinstalling the client but the issue remains

Anyone got any suggestions?

[ChrisKo]

Why do You not install Patch 2.2? TMListen.exe should have build 11.5.0.1713 then.

Regards

[Manako]

Hello

I'm having the exact same issue as you on 2 servers, but the version of tmlisten.exe is 11.5.0.1713

Faulting application name: tmlisten.exe, version: 11.5.0.1713, time stamp: 0x4e3a6974
Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c8f9
Exception code: 0xc00000fd
Fault offset: 0x0000000000053560
Faulting process id: 0x15dc
Faulting application start time: 0x01ccc062a05fdf6f
Faulting application path: C:\Program Files (x86)\Trend Micro\OfficeScan Client\tmlisten.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: e8af7d6b-2c55-11e1-8433-00237dd74b5c

I tried to reinstall but it didn't work. Anyone knows how to fix it

[Torlus]

I am having similar issues with Windows 2008 R2 Failover Clusters but only on the node that holds the Quorum. The TMlisten services stops. Rebooting the server starts it again for a few hours then it stops. I am using OfficeScan 10 SP1 but can't upgrade to later versions.

Any ideas would be helpful.

[vupi]

i've the identical issue on the same scenario on 2008 R2 failover cluster!!!

http://community.trendmicro.com/t5/Business-Security-Forum/tmlisten-crash-on-Windows-2008-R2-SP1/td-...

[Noch]

Still don't a solution for this issue and I'm afraid I don't have any good cluster nodes to perform tests on due to the fact that the only 2008 r2 cluster I have is hosting production-applications

Any word from Trend Micro about this?

[Noch]

Found it!

Seems like the problem itself comes from having multiple IPs configured on the clients

http://esupport.trendmicro.com/solution/en-us/1035479.aspx

Followed the instructions in this KB and worked like a charm after that

//Noch

[vupi]

great!! it works fine!!

[arnsansom]

Hi Guys,

Does anyone know if this issue is related to the issue I have posted about in the following thread...

http://community.trendmicro.com/t5/Business-Security-Forum/Faulting-application-name-ntrtscan-exe-du...

Thanks in advance.