Business Security Forum

[ZoTiM]

Hello all,

Recently we started having problems with our Control Manager 5.5.1250 (HF: 1350) installation. We daily have hundreds of unsuccessful scheduled updates in increments of 4,6,7 or 20 seconds. Description for the failure status is always "Unable to create or delete sub-directory.". It is the same when we try to do manual update. All volumes have enough disk space, and permissions seem to be correct, otherwise it wouldn't work all the time. After restarting the server, updates seem to work normal for few hours, and then start failing again.

When I use Sysinternals Process Monitor to monitor update operation, I notice that I get "SHARING VIOLATION" on "C:\Program Files (x86)\Trend Micro\Control Manager\AU_Data\AU_Temp\3348_2748\DupMerge\3\1207992320\icrc$tbl.019" a multiple times. Event is logged by CmdProcessor.exe process.

Can anyone help with this problem?

Thanks, ZoTiM

[ZoTiM]

Additionaly, TmuDump.txt shows load of these ... 

Inf 20110307 03:59:43 3348 2748 release context for thread: 2748

------------------------------

Inf 20110307 03:59:44 3348 2748 new context for thread: 2748

------------------------------

Inf 20110307 03:59:44 3348 2748 Start TmuGetUpdateInfo()

Err 20110307 03:59:44 3348 2748 Delete Temp dir fail.

Inf 20110307 03:59:44 3348 2748 Cleanning Temp dir [C:\Program Files (x86)\Trend Micro\Control Manager\

                                AU_Data\AU_Temp\3348_2748]

Inf 20110307 03:59:45 3348 2748 UpdateManager endwith 16 (100000): ActiveUpdate was unable to complete the 

                                requested file operation. Please try again. If the problem persists, 

                                contact your Trend Micro technical support provider.

Inf 20110307 03:59:45 3348 2748 End TmuGetUpdateInfo()

Inf 20110307 03:59:43 3348 2748 release context for thread: 2748------------------------------Inf 20110307 03:59:44 3348 2748 new context for thread: 2748------------------------------Inf 20110307 03:59:44 3348 2748 Start TmuGetUpdateInfo()Err 20110307 03:59:44 3348 2748 Delete Temp dir fail.Inf 20110307 03:59:44 3348 2748 Cleanning Temp dir [C:\Program Files (x86)\Trend Micro\Control Manager\                                AU_Data\AU_Temp\3348_2748]Inf 20110307 03:59:45 3348 2748 UpdateManager endwith 16 (100000): ActiveUpdate was unable to complete the                                 requested file operation. Please try again. If the problem persists,                                 contact your Trend Micro technical support provider.Inf 20110307 03:59:45 3348 2748 End TmuGetUpdateInfo()

[ZoTiM]

We still have this issue. Any idea on the solution?

Thanks, ZoTiM

[meshen]

Hi I have the same problem.

Have you found a solution for this as yet?

[phicer]

Hi all,

I have this problem too, has anyone found anything ?

Notice that we have re-install a new WINDOWS 2003 SERVER + CONTROL MANAGER 5.5 from scratch and the problem still exists...

The packages we used :

 - TM ControlManager 5.5 Build 1250Patch

 - TM ControlManager 5.5 SP1Patch

 - TM ControlManager 5.5 Build 1422

[ab]

We too are facing the similar issue,

We stop the control manger service,

delete the content of temp folder \Progra~1\Trend Micro\Contro~1\AU_Data\AU_Temp

and then start the service again, and it works as the temporary fix,

please let me know, if any one has found out the permanent solution for this

[sianiparsurya]

Hi everyone I want to share my experience for all of you that impact this case in your system Please follow this rule - check your connection to download updates source to Internet - check you scheduled update setting : Updates >setting>update/deploy>set to enable HTTPS - Configure schedule update setting to 15 minutes (just for testing) - delete ALL logs maintenance from your tmcm server - try to update manual (if success continue to scheduled updates) Wait till 15 minutes - the updates will be notify in command tracking - successful - configure your delays scheduled update according to you Thankyou very much