Business Security Forum

[D3NN1S]

Hi,

I can't create spamfolders on any client. I've noticed that the EUQ Monitor service wasn't running, so I tried starting it.It immidiality stopped without giving any error (only Windows notice that the service has stopped).

If i run the exe from prompt it gives this output:

[quote]C:\Program Files\Trend Micro\Messaging Security Agent\EUQ>euqmonitor
00BA76C8[/quote]

Can't find anything about this on Google.

Can someone please help me resolve this problem?

Thanks!

[greggmh123]

Search Trend's support page for "EUQ" and that should get you going.

[D3NN1S]

Found a lot of information, but nothing specific about my problem. Did a re-install and still the same.

Guess i'll wait till 7 is stable and bugfree.

[greggmh123]

Did you use the console feature to re-create the folders? They are not created on the clients but actually on the email server. May I assume that you have an Exchange server?

Look at Security Settings > your mail server name > Operations > Spam Maintenance > Create spam folder and delete spam messages.

Gregg Hill

[D3NN1S]

Thanks for your help! Yes, i do have an Exchange (on Windows server 2003 (SBS)) server, but i can't find that option anywhere. In the previous version (5, i guess) it was there.

Also see the attached screenshot. I know i'm doing something wrong... but what?

[greggmh123 · Accepted solution]

If you installed the MSA, you would have had the choice to either use the EUQ or the Outlook junk mail folder. You can use this procedure http://esupport.trendmicro.com/Pages/How-to-enable-EUQ-or-the-Junk-Email-integration-on-Exchange-Ser... to switch from Outlook junk mail folder integration to using the EUQ.

If that fails, remove the MSA, reboot, and reinstall it. I have SBS 2003 and am using WFBS Advanced 7.0 and the EUQ works fine.

Heck, now that I think about, I recommend remove and reintsall the MSA, choose a custom installation, and choose the EUQ.

Gregg

[D3NN1S]

Thanks!!! It worked! (register edit).

I feel so dumb Could have find it myself...

[greggmh123]

Had you used the advanced search and looked for "euq" under WFBS and specified the version 7, you likely would NOT have found it. That article is for 5 and 6, and hasn't been updated to reflect 7 yet.

Gregg